Non-Fault Accident Repairs - Your Right to Choose

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• If your accident was not your fault, you are entitled to have your vehicle repaired by a repairer of your choosing. Your insurer may recommend a repairer from their own network, but you are not obliged to use them.
• Choosing your own repairer means your vehicle is repaired by a business accountable to you, rather than to an insurer’s network agreement.
• Speaking to us before you accept your insurer’s recommended repairer keeps that choice open. Once a vehicle has been allocated to a network repairer, it can be harder to change.
• All repairs are carried out to the manufacturer’s standard using approved paint and repair systems, and are covered by our repair guarantee.
• If you are claiming on your own policy on a fault or split-liability claim, your policy terms may apply. We will tell you where you stand before anything is committed.

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Start your Non-Fault Accident Repair claim online, or call us directly on 01342 832511.

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